Customer Service Center

Workshop appearance

Our online service system helps provide all of our customers with the information they need quickly and clearly. We are constantly making improvements to help retain you as a life long customer of Omery Technology.

In the following list provides most of the help information and support. If your question isn't here, Please feel free to contact us with any questions, concerns or suggestion and complaint.

Shipping methods

Name Price Description
Super Saver Shipping £ 8.00 (any weight) 10 - 20 Business Days to Most Areas for delivery, May require more time to remote locations
Standard Shipping £ 13.00 (any weight) 6 - 8 Business Days to Most Areas. May require more time to remote locations.
Expedited Shipping £ 15.00 (any weight) 3 - 5 Business Days to Most Areas. May require more time to remote locations.

Learn more about our Shipping Policy.

Payment methods

We use Paypal as our secure payment gateway. We accept the following cards:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • PayPal Top Up Card
  • Maestro
  • Solo
  • American Express

PayPal payment

Learn more about PayPal payment...

The time of shipment

When we receive your order, normally we need 24 working hours to process your order after receipt of payment. Our staff will check our current stock levels for the items in your order. If all of the items are in stock, it will ship the next business day. All orders placed Saturday, Sunday, and holidays will be processed the following business day.

If items are not in stock, we will inform you by an E-mail, they will have to be made by the manufacturer and your order status will be updated to "Waiting for pieces on order".

Once your order has been shipped out, we will send an email notification with a tracking number.

Order products

Shopping on Colorbride.co.uk is very simple and easy. You needn't to register an account, just click "add to cart" or "buy now" button on the product detail page, then fill in your delivery information into the shopping cart page and pay successfully, you will be able to complete the purchase of your necessary products.

Cancel or modify my order

You can cancel an order up until you have received your "Order Processed" email. It is often too late to cancel an order because we start processing orders for in-stock items as quickly as possible. Once an order has been processed and it's too late to cancel, you will need to return the item.

Can I add items after I've placed an order?

If your order has not been processed, you can contact us and able to add items by an email.

Can I change the shipping address after I've placed an order?

If your order has not yet shipped, you can contact us and able to add items by an email.

Can I cancel my order?

In general, we are unable to cancel orders which were available for despatch at the time of order.
It's only possible to cancel your order before we start to process it. You need to contact us to check if it's still possible to cancel your order. If your order has been shipped, it cannot be canceled, you will need to return the item, and bear the shipping costs.

Return a product

To return a product, please contact us to request for the RMA number. After-sales E-mail: service@colorbride.co.uk
In terms of the returned items, you need to afford the return shipping costs. If the tests turns out to be the quality of our products or other responsibility belongs to us, we will return the shipping costs to you within 3 working days after we receive the returned items. The following cases we will not bear the shipping costs:

(1) Damage caused by improper use of the product.
(2) The customer purchase the wrong model.
(3) Return for no reason.
(4) Other not our responsibility need to return.

All the returned products, according to our return policy, we will give a full refund, partial refund, a free replacement, pay replacement, free repair and pay maintenance for processing within 3 working days after we receive the products.

Learn more about Our Return & Refunds Policy...